Memberships bought after the London opening (10th August, 2024) will be valid 1 year from the date of purchase.
You can collect them at Moco London gift store just by showing your ID.
Our goal is to bring the people in London closer to the wonders of modern and contemporary art. Expect modern classics by the likes of Warhol, Basquiat, Kusama, Haring, as well as contemporary stars like KAWS, Tracey Emin, Damien Hirst & many more!
Moco Museum is located at 1 Marble Arch, London, UK.
The museum experience will take place in an indoor venue.
The visit will take between one hour to one hour and a half.
There is climate controlled ventilation and air handling equipment throughout the museum.
Yes, the museum is child-friendly. Strollers are welcome, and there is a baby changing facility available within our DDA toilet on the first floor.
Deaf people will be able to enjoy this experience as it is mostly visual.
We have audio guides throughout the museum. Please see the next question for more detail on audio guides.
All staff will be able to assist any customers entering the museum. There will be staff on hand to assist throughout the visitor experience if necessary.
Yes, we have audio guides throughout the museum - easily scanned and logged into, on a smartphone - visitors are requested to listen to the guide via earphones so as not to disturb others. The audio guides are available in the following languages - EN, NL, ES, FR, IT, DE.
No - but there might be areas that people could have sensitivity towards. There will be signage outside any relevant installation space to advise visitors of this.
No.
Of course! Feel free to take photos without flash and share them tagging us @mocomuseum. When taking photos, please make sure not to disturb other visitors. Professional equipment and tripods are not permitted.
There are no seating locations within the museum for visitors.
Yes, the museum has restrooms, 2 DDA toilets and a baby change area.
Yes, it is recommended that you arrive at the time stated on your ticket to ensure no delay or extended waiting time. Depending on the current capacity of the museum, you will be allowed to enter slightly earlier or later than your allocated time, but this may require waiting time until space is available.
If you have purchased the flex or the flex+priority add-on, you can visit whenever you like during the same day.
We will do our best to accommodate any late arrivals. If the museum is at capacity, you will be required to wait until there is allocated space for you to enter.
Only registered service dogs will be permitted into the museum. This will need to be pre-arranged. Our hosts will communicate access requirements and can assist you if needed. If you are not alone, then your guide dog can be looked after by our hosts in a safe space.
We aim to make access to the collection as inclusive and welcoming as possible. The venue is wheelchair accessible and has an elevator.
Carers will be given complimentary entry at the door. Please see more under the question “How do I book a ticket for my carer?”
There is no public parking available through Moco Museum, but there are multiple local options available.
The closest car park is on Bryanston Street or on Great Cumberland Place just a few minutes walk away.
Flash photography
No food and drink (including alcohol) may be consumed within the museum
For security reasons, please do not wear a hat, cap or sunglasses inside
Large bags
Please leave backpacks in one of the lockers or wear them in front (so you don't knock anything over)
Anything which may disturb the other visitors
There is no public cloakroom available.
There are lockers in the lobby, free of charge, on a first come first serve basis. All items left in these lockers are left at owner’s risk. It's only possible to store rucksacks and small bags. No storage for suitcases!
Yes, we will have tickets available to purchase on arrival, subject to availability. If the museum is at capacity there may be a small wait time in order to purchase for the next time slot available.
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
No, the onsite staff will validate your contactless tickets directly by scanning from your phone.
Yes, the flex or the flex+priority add-ons are applied per ticket, so if visitors are purchasing more than one ticket and are interested in having these add-ons, they must buy the add-on for each ticket. However, if visitors are purchasing one of these add-ons, and have children under the age of 7 with them (who can enter for free), this add-on is not required for the children.
The flex add-on allows visitors the flexibility to come at any time during their selected day, while the flex+priority add-on allows visitors this same flexibility along with the added benefit of being able to skip the line.
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Visitors requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Children under the age of 7 do not need to pay for a ticket and can enter the museum for free. However, please purchase a free child (0-6) ticket for them. For children above this age but younger than 18, please purchase a youth (7-17) ticket.
We recommend asking the on-site staff if they have found your belongings. If you cannot seek assistance on-site, please contact us.