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Floor Manager

Founded in 2016 in Amsterdam, the Moco Museum exhibits a wide range of inspiring modern and contemporary art. Artworks by Jean-Michel Basquiat, Banksy, Tracey Emin, JR, KAWS, Keith Haring, Jeff Koons, Yayoi Kusama, Andy Warhol, and more offer visitors an unparalleled collection of art for an unforgettable experience. Moco Museum is powered by an innovative, dynamic, and enterprising young and close-knit team.

Job Description

As Floor Manager (40H per week) it is your duty to manage the Moco Museum Crew, ensuring the Crew offers high customer service at a consistent standard. Furthermore, maintaining the museum giftshop to standards and ensuring health, safety and security rules are followed. Overall the Moco Museum Floor Manager completes tasks accurately and efficiently, working closely with other Floor Managers to lead the Crew.


• Welcome visitors and provide information related to the museum, exhibitions, displays and services but also general information (directions, tourist suggestions etc)
• Act as first point of contact for all museum visitors’ inquiries
Monitor museum areas to provide security of the exhibition artworks (ensure visitors do not touch or endanger works of art). Also monitor the cleanliness and overall tidiness of the museum
Handle sales of the museum giftshop’s merchandise
Provide an excellent customer experience by interacting with museum visitors and offer a welcoming and friendly environment
Resolves issues of visitors and/or giftshop customers to their overall satisfaction
Maintains giftshop merchandise and oversees the retail inventory
Maintains the giftshop to standards, including stockings and cleaning
Responsible for the routine opening and closing of museum
Assist at special functions, events and visits
If applicable, conduct visitor and education tours in the museum
Perform other ad-hoc duties and tasks as requested by the Director or Upper Management


• Fluency in English and Dutch languages
• Stable work history
• Flexibility and availability to work morning or evening shifts and weekends (the museum is open 365 days/year; 7 days/week)
• Self-motivated and possess the desire for self-development
• Work autonomously
• Ability to work well with others (team player) and manage a team
• Be dedicated to customer satisfaction and great customer experience
• Creative, curious and takes initiative 
• Excellent communication skills
• Previous work experience as a manager in customer service; retail sales is a plus
• Eligible to work in the Netherlands

What Moco Offers

• Work in a beautiful environment at a breathtaking monumental mansion on Museumplein in Amsterdam
• Be part of an international, young, inspiring and enthusiastic team
• Work in a workplace where development is encouraged and promoted


For more information, please, contact amsjobs@mocomuseum.com with the subject line: Vacancy Floor Manager. 

When sending your application to amsjobs@mocomuseum.com, please include your motivation letter and CV.

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