Frequently Asked Questions Amsterdam

Through this link, you can easily change the date and time (up to the day of the visit).* You need your ticket number in order to do this.

*Only for reservations made from our website

If you arrive at the start of your time slot, your entrance is guaranteed. There is a 5-minute margin of entry for each time slot. If you arrive at a different time, we cannot guarantee that you will be able to enter Moco Museum (immediately).

Click for Amsterdam or Barcelona and select partner ticket and choose your date and time slot. Please, bring both tickets with you to the museum and they’ll be scanned at the entrance.

Moco Museum Amsterdam is relatively small, but we'd recommend taking an hour and a half for a fully immersive, relaxed tour of the entire collection. You're then free to take as long as you like to browse our store and explore the Moco Garden.

We have less expensive prices early/late on the day. Enjoy a discount up to €5,- when booking an early/late time slot!

Purchased tickets are non-refundable. Please take a look at our other FAQ to change your ticket date/time.

Discounts and promotions cannot be combined. Get the best deal by booking your tickets online.

Yes, the ticket is valid for all exhibitions, unless otherwise stated on our ticket page.

- Visit at any time during your booked day, no need to choose a time slot
- Skip the line when entering the museum

*Tickets are online-only, cannot be combined with other offers, and may sell out on popular days.

A Flex Ticket grants entry to our venue at any time during operating hours. Please check our schedule for updated times.

Both allow entry at any time without having to book a timeslot, but for just one extra euro, Priority Tickets also allow you to skip the line.

Yes, it is! But don’t forget to reserve your time slot first before your visit. Without a reservation, we can't guarantee that you can immediately acces the museum.

Click here and select an I Amsterdam card and choose your date and time slot. Please, bring the ticket and your valid pass to the museum, where they’ll be scanned at the entrance.

The ICOM card gives you 20% discount at Moco Museum Barcelona, not in Amsterdam.

Click here and select a stadspas and choose your date and time slot. Please, bring the ticket and your valid pass to the museum, where they’ll be scanned at the entrance.

Call +31202252837 to explain your situation. No answer? Ask the captain if you can join on the next boat!

Click here for the departure point of the Moco Boat Tour.

We love dogs, but with the exception of registered service dogs with a suitable harness, they are not allowed inside the museum.

Unfortunately, it is not. The historic Villa Alsberg that houses our museum has lots of stairs and no lifts, making it inaccessible for wheelchair users. If we could, we would, but we are not allowed to place an elevator.

Unfortunately, it is not. The historic Villa Alsberg that houses our museum has lots of stairs and no lifts, making it inaccessible for strollers. You may, however, park it on our garden during your visit by asking one of our crew members.

Yes, we do, you can stay cool

Amsterdam Sadly, there’s no space for luggage of any kind. We kindly advise making use of the luggage storage service at Museumplein/Museumsquare just 125 meters from the Moco Museum. Read more about this on the website of Lockerpoint Luggage Storage.

Barcelona For security reasons, we cannot store luggage of any kind. We have partnered with Bounce so that you can store your bags safely nearby, and enjoy a 10% discount off your booking with the code EXPLOREMOCO. Bounce has 2 luggage storage locations just a 2 minute walk from Moco Museum Barcelona, which you can reserve in advance or in the moment.

Kids under 16 years old can not access the Museum without adult supervision.

Unfortunately, due to security reasons, we ask visitors not to wear hats during their Moco Museum visit.

You sure can. Please email us for more information about your options.

The Pink Cloud Experience is an exclusive group ticket offering at Moco Museum, featuring access to the Pink Boardroom (30 minutes), a curated art introduction, a selection of refreshments, and entrance tickets to the museum.

It’s recommended to book the Pink Cloud Experience in advance to ensure availability. Please book online through here and choose your preferred time slot. The Pink Cloud Experience can also be booked at the museum entrance, depending on availability.

The experience includes an assortment of cold snacks and drinks (Prosecco, Cava, and pink lemonade).

The experience is available when the museum is open, with hourly bookings until slots are filled. For availability, please check here.

Cancellations are not permitted. You may reschedule up to 48 hours in advance by emailing amsterdam@mocomuseum.com with your booking details.

The Pink Cloud Experience is crafted for a mature audience. However, children are welcome if they are part of a group meeting the minimum and maximum capacity requirements. Please be aware that alcoholic beverages might be served.

Feel free to reach out for further inquiries or special arrangements. We are here to ensure your Pink Cloud Experience is nothing short of remarkable.