Ticket Support London

It is not necessary to print your tickets. You can simply show them on your smartphone at the entrance and have them scanned. Super easy and environmentally friendly! Make sure your screen brightness is at maximum when presenting your tickets. 

This could have one of the following reasons: 

- The tickets are sold out. This venue works with a maximum number of tickets which can cause your desired to no longer be available. Our system always reports the current availability. It is not possible to be placed on a waiting list. 
- The venue is closed. Check the current opening hours on the website of the attraction.
- The tickets are not available yet. We advise you to check the website regularly.

Always first check whether the payment was successful and whether the purchase amount has been debited. Furthermore, you should always check your junk email, spam or other email folders. If the email with your tickets is still not found, please contact us via the communication channels at the bottom of this page.

We kindly urge everyone to be present on time. If you do not arrive by the starting time of the time slot, please contact us via the communication channels at the bottom of this page.

If your question is not about your online tickets, or the online purchasing process, contact us via the communication channels at the bottom of this page.