Amsterdam Barcelona

Operations Manager - Amsterdam

In Art we Trust.

The Moco Museum is an independent museum with a wide range of inspiring modern, contemporary, and street art. Based in Amsterdam and Barcelona with more locations being added soon. Come and see our Banksy, Kaws, The Kid, Kusama Collections, Warhol, Basquiat & more.

Job description

As Operations Manager you are responsible for the day to day running of the Amsterdam museum operation, leading your teams and creating unique experiences for visitors.

You are visitor-oriented, pragmatic and you have an entrepreneurial mindset. The amical interaction between colleagues is what characterises Moco and this is something you safeguard. You provide a safe working climate in which there is room for initiatives and fun! The visitor experience is what matters to you most. You are the linking pin between all departments within the Museum.

Responsibilities

Manage the day-to-day operations of the Museum
Lead a team of 40 Crew, Duty Managers, Shop Sales Crew, Facilities and external Contractors
Apply a highly commercial approach to all initiatives, ensuring results are continuously optimized across our ticket sales and shop.
Recruitment, induct and develop new team members
Achieve consistent high visitor experience through visitor and staff satisfaction initiatives as well as cleanliness and repair & maintenance checks.
Operational P&L responsibility, covering all costs lines
Drawing up plans and project proposals, considering budgets and cost efficiencies.
Carry responsibility for- and writing a security- and cleaning policy, emergency response and evacuation plans and protocols that guarantee safety of everyone in collaboration with the Floor Manager External Affairs.
Draw up, maintain, and check personnel schedules and budgets
Do the general follow-up of constructional progress, and draw up maintenance plans in collaboration with the Facilities department.
Discuss contracts with suppliers, cleaning, security, maintenance, etc. and you follow up on the discussed contracts to maintain the level of quality.
Be the point of contact for any permits, applications, and municipal issues.
Ensure events run smoothly

Requirements

The ideal candidate has strong operational experience in an international Hotel Chain as Rooms Division Manager, Front Office Manager or F&B Manager of a large property or similar operational roles. You are ambitious and not afraid to take on new challenges. You are a manager with an entrepreneurial mindset and get enthused about working for, and growing with, our unique museum concept.
Bachelor’s degree or similar Higher Vocational degree
Relevant knowledge and working experience (minimum 5 years)
Living in Amsterdam area
Excellent command of Outlook, Word, Excel, Powerpoint, Evernote and Asana
Fluent in English and preferably Dutch

What Moco offers

Competitive salary & bonus structure
Pension plan
25 days of holidays
Travel cost reimbursement per company policy
Free food during breaks
A fun social calendar of internal team events
A fast growing company, expanding internationally

Apply

For more information, please, contact amsjobs@mocomuseum.com with the subject line: Vacancy Operations Manager - Amsterdam. When sending your application, please include your motivation letter and CV.

Apply now